One of the best-selling books of recent years never hit the
bookstore racks. Joe Karbo's The Lazy Man's Way to Riches has
sold over three million copies worldwide since ads boasting
of
his life of ease on the beach first appeared fourteen years ago. All
were peddled through the mail, according to the president of the
firm.
1. It is not listed in Books in Print.
Karbo died a
millionaire in 1980, but few knew he was gone. The company he
founded still runs the ads--and they still work. Sales are
dropping now, but the Karbo's self-help tome still
sold almost
50,000 copies in 1986. In the same year, John Wright's The Royal
Road to Riches sold 61,450 copies, according to a mailing list
company to which both firms sold the names of
customers.
2. Karbo is a legend in "direct response" marketing,
a $200-billion-a-year industry where thousands of entrepreneurs
hope to make it big by selling ideas and products directly
to consumers. Most direct response marketers are legitimate
vendors of real products. Others sell ideas about how to make it
big. Karbo's firm, and a hundred others, promise readers that
for
$10 or $12.95 or $24.95 or more, with little work or skill, they too
can make millions.
All one needs is the right "secret plan."
David Bendah, whose Lion Publishing Company
offers dozens of
books promising instant and easy wealth, claims to spend close to a
million dollars a year placing twenty different full page ads in
fifty publications.
There is a dazzling abundance of such
plans. They are advertised in periodicals such as
Time or
Popular Mechanics, but also in at least a dozen periodicals devoted
to money-making schemes with titles like Income Opportunities,
Success Opportunities, Successful Opportunities, or New Business
Opportunities. Direct mail is also a common way of
marketing the
plans, as those who buy even one of them will discover as their
mailboxes fill with other plans.
In this paper, we analyze
the strategies used by purveyors of get-rich- quick plans,
strategies notable less for originality than for adroit
application of ancient and tested ways of misusing
language. We
are interested not in plans that clearly state what kind of business
the customer will learn about for his or her money, rather at the
multitude of schemes which, often in thousands of enticing words,
promise enormous wealth without giving an intimation as to
how
that wealth will come.
Basic Techniques
Most
get-rich-quick pitches use techniques Karbo pioneered. They seldom
reveal what the buyer will get for his money; more often they
tell what the plan isn't rather than what it is. A
typical pitch
contains:
* a confession that the person selling the plan was
an uneducated failure;
* a picture of the promoter standing in
front of an expensive car or a palatial mansion;
* testimonials
from ordinary folk;
* claims of uniqueness and ease;
*
criticisms of competing plans (some even say the author tried other
schemes and failed - until he hit upon one that works);
* a
limited time offer;
* a money-back guarantee, sometimes even more
than that if the customer is not satisfied.
Buyers are often
urged to postdate checks a month or more.
Our emphasis is on
the language used to sell the plans, not the plans themselves, since
buyers usually have no idea of what they are purchasing. The
language is invariably more sophisticated than the
product.
The average get-rich-quick plan is cheaply printed
common sense or nonsense, commonly the later. In this business,
the real product is typically the hope of success, not the book
or pamphlet. At best, buyers receive useful but readily available
information about how to run a particular business. At worst,
they receive information that, if followed, will lead to
financial catastrophe. Karbo's book is typical, a combination of
positive thinking and mail order techniques. Gary Elliston of
Costa Mesa, California, boasts a plan "quite different
from anything you have ever seen or heard." $24.95 buys a cheaply
printed book advocating positive thinking and promotional product
marketing (e.g., selling advertising on plastic cups
used in
hospitals). Other plans include "sure-fire" ways to beat the horses,
win the lottery, sell mailing lists, arrange loans, help people
get money from the government, benefit from
multi-level marketing
schemes, or peddle travel club memberships.
What persuades
people to send in real money in the hope of improbable millions? To
that we now turn.
Identification
Among the
most quoted passages in Kenneth Burke's work is his sentence on
identification: "You persuade a man only insofar as you can talk
his language by speech, gesture, tonality, order, image,
attitude, idea, identifying your ways with his".
3. Get-rich-quick
promoters are not close readers of Burke, but they know that
persuasion and identification are inseparably
related. In one way
or another, these pitches identify the successful entrepreneur with
the common person.
The promoters aim at people of limited
means who want somehow to escape their financial
woes. Nearly
every pitch claims to be written by a one-time failure with no
skills or qualifications who, by good fortune about to be shared
with any reader able to part with $15.95, found financial
salvation. The writers adopt a direct, personal, informal style,
often with grammatical errors, using the second person,
addressing the reader as a friend.
Karbo's classic ad
explains: "You think you've got problems? Well, I remember when a
bank turned me down for a $200 loan.... I remember the day my
wife phoned me, crying, because the landlord had shown up at the
house, demanding his rent--and we didn't have the money to
pay
it." Ruth Aycock from Salt Lake City confesses:
A little
while ago, my life was so miserable. I had just gotten married and
my husband lost his job.... To make matters worse, I got pregnant
and yet we had no money for a doctor or insurance. The only thing
we owned were a few dishes that I had collected before I
got married. We were getting ready to sell our little car that
was all smashed up in the front, but we would have ended up
paying an additional $1,000 to the bank.
4. The point is that
the author is like the readers, only more so. His or her problems
were as bad, in fact probably worse, than those of the reader.
The authors present themselves as having been uneducated
failures, broke, desperate, without hope. The strategy appeals
to those in like straits, but perhaps also to those in the lower
middle class who earn enough to survive, but see no prospects of
real financial success. If Joe Karbo can do it, how much
more
likely it is that they can too.
Credibility
Building
As a further way of identification, the pitches
typically include testimonials from those who
supposedly have
applied the plan and earned their fortunes, usually identified only
by their initials. Joe Karbo's ads, for example include these
testimonials:
* In February 1974 you sent me (for ten bucks)
your Lazy Man's Way to Riches. Since then I have made
approximately 50 grand ($50,000) just fooling around on the basis of
your advice. You see, I really am lazy--otherwise I could have
made 50 million! Thank you!
--Mr. R. McK., Atlanta,
GA
* Two years ago, I mailed you ten dollars in sheer desperation
for a better life... One year ago, just out of the blue sky, a
man called and offered me a partnership... I grossed
over $260,000 cash business in eleven months. You are a God sent
miracle to me.
--B.F., Pascagoula, Miss.
Don Joseph
of Thornton, Illinois mails seven pages of testimonials from 101
delighted customers to potential buyers. No addresses or phone
numbers are provided, though his letter notes the original
letters are available at his office, for those who want to travel
a thousand miles to check on a $12.95 purchase.
The
better-known get-rich-quick gurus cite media "endorsements" of their
plans--or so they suggest. Karbo's ads quote Time's 1973
description of him as "the prototype for...the `The
Lazy Man's
Way to Riches.'" The ads ignore the magazine's judgment that the
book was "part rip-off, part a paean to the potential of positive
thinking."
Some promoters invent imposing organizations to
lend credibility to their products. Christ Steele, for example,
claims that his plan has precociously been named the
"Best Money-Making Program of the 1990's" by the "Consumer Wealth
Research Institute," whose anonymous president is cited in his
ads as saying "If you can't become a millionaire
with this
program, you can't become a millionaire at all." That is probably
true.
Many follow Karbo's lead and provide the names of their
bankers or accountants, or lists of their recent bank deposits,
for those doubting their millionaire status. And many print
their pictures, standing in front of a Rolls Royce or a mansion,
visible evidence of their success.
In short, not only is the
author like the reader, so apparently are large numbers of other
once unfortunate souls who found prosperity though the plan being
offered. Buyers need not believe the seller; they can trust all
of the other successful buyers.
Fantastic
Claims
The headlines alone of get-rich schemes are
rhetorical marvels. "The Royal Road to Riches"
is offered by John
Wright. Other current ads claim: "JUST MAIL TWO
LETTERS...AND Make $15,000 in ONE (1) MONTH,'" "How to Become An
Instant Millionaire," "Rich Texas Man Will Send You $10,000 In 3
Days!," or "$100,000 per Year While Vacationing
in Europe." Such
fantastic claims add curious plausibility to the schemes--readers
realize they are not likely to make a million, but surely the
advertiser wouldn't make such astounding claims unless there was
at least some truth to them.
These outrageous claims enhance
the persuasive value of mystery. Each plan typically claims
to be
original, unlike anything else in recorded history. Steele asserts
that his plan is "Not Anything that is Advertised by Anyone Else
in this Magazine." Promoters regularly list a
dozen or more
things their plan is not, encouraging the reader to believe that
finally he or she has found the secret of instant wealth. Each
plan is portrayed as a unique system that can be
used by any
common person with mysteriously fantastic results.
The
mystery is emphasized by many words. The typical ad or letter
contains thousands of
words, words which however convey no
information other than that buyers can make great
sums of money
without working hard. The reader is likely to scan the pitch for
details, but none emerge. The abundance of words, typically a
full magazine page ad or a multi-page letter, provide no clues.
Often, only the illusion of information is given. Steele, for
example, writes:
Let me tell you more about this "unique"
money-making secret. With this secret the money
can roll in fast.
If you can follow easy instructions you can get started in a single
afternoon and have ready cash in your pocket the next morning. In
fact, this is the fastest legal method to make money ever
invented in the history of this world. It is practically risk-free
and it is not a dangerous gamble. Everything you do is tested and
proven-effective and you can get started for less money than most
people spend for a night on the town.
The method is simple. It would be hard to make a mistake even if
you tried. You don't need any degree or diploma. All you need is
a little common sense and the ability to follow simple,
easy,
step-by-step instructions. You can use this secret to make money no
matter how old or how young you are. There is no physical labor
involved and everything is so easy it could be
done by a teenager
or a 100 year old man.
After a full page of small print,
Steele still has not given the reading the slightest indication
of what he is offering. The profusion of verbiage serves a useful
function. The startling headline claims entice the reader into
reading the text, hoping to learn at least something. After
several thousand words readers are as curious as at the
beginning; in fact, they are probably more curious, having taken
several minutes to at least scan the pitch. That investment of time,
a form of partial commitment, makes the reader likelier to order
the plan.
Steele's plan is typical in its promise of
effortless wealth. Karbo's ads describe his life of
ease on the
beach. Wright claims: "It will take you only two hours to learn how
to use this secret. After that everything is almost automatic.
After you get started you can probably do everything that is
necessary in three hours per week." Tom Daniels of San
Leandro, California offers to explain how to "make up to
$3,000.00 or more per week without leaving home." David Alan of
Las Vegas claims he and his wife can make a million dollars in a
few hours while watching television. His plan turns out to be a
simple pyramid scheme requiring 20,000,000 people to receive a
mailing before the person on top makes his
million.
Scarcity and the "Lucky Break"
The
persuasive value of scarcity is well established. The get-rich-quick
pitches regularly suggest that each appeal may be our last
opportunity to purchase the plan. Elliston sent us
two "Third
Notices," requesting urgent action, though we never got notices one
and two. Frank Wallace sends his offer for a new system for
controlling other people (costing $69.95) by first class mail,
with a postmark deadline for buyers of about two days after they
receive it.
So far, we've heard from him twice, both times with a tight
deadline. Magazine ads often state that the offer is good for "30
days," when in fact the same ads may appear for a decade.
The LASER ACCESS SYSTEM offers "YOUR LAST CHANCE TO FINANCIAL
SUCCESS." Just as salesmen often win buyers by announcing "prices
go up tomorrow," the get-rich-quick schemers create artificial
scarcity.
Consistent with the scarcity argument is the idea,
regularly stressed in these ads, of the "lucky break," a break
which by definition may never recur. George Ropchan
explains: "Several years ago I sat across the table from an
elderly, wealthy man, who taught me a secret
money-making program
so powerful, that within minutes of listening to him I knew it
would change my life completely.". Laura Johnson explains that
she was having lunch with a friend who had obviously found a way
to make great sums. At first the friend kept quiet, but
"after two or three glasses of wine, her face lit up and she
began to talk. She told me one of the most incredible secrets
I've ever heard." The point is also consistent with the
alleged incompetence of the plan's purveyor, a person who by his
or her own confession is not sufficiently clever enough to think
up the plan.
The reader, by good fortune, has chanced across
the plan just as the plan's inventor once did.
All that remains
is to seize the opportunity. Wealth is presented in these plans as
the result of magic, good luck, or divine providence. Magic is
indeed the only way many plans could function, so astounding are
their claims.